Managed IT Services
Managed IT Services are an ongoing partnership for IT support, maintenance, and security. Instead of hiring and managing a full internal IT team, your organization works with a provider like STACK to keep systems running, support your staff, and reduce risk over time.
In practice, this means your people have a trusted place to go for help, your systems are monitored and maintained, and your technology is aligned to your business goals rather than reacting only when something breaks.
What Is an MSP?
STACK is a Managed Service Provider (MSP), which means we take responsibility for managing your IT environment so your team does not have to. We serve as your outsourced IT department, handling everything from day-to-day support to long-term infrastructure planning.
Because MSP is not always a familiar term, we prefer clearer language: managed IT services, IT support, and outsourced IT. Our job is to make your technology reliable, secure, and easier to manage at every stage of your business.
Need reliable IT support for your business? Reach out to our team to learn how STACK Cybersecurity can support your team's IT.
Security Assurance & Proactive Support
Managed IT at STACK is built on a proactive mindset. We do not wait for tickets to arrive. Our team monitors your environment continuously, addresses risks before they become incidents, and keeps your systems aligned with how your business actually operates.
Security assurance is not an add-on at STACK. Every managed IT engagement is built with a security-forward foundation, meaning your baseline protections, monitoring, and response capabilities are included from day one. This is the standard, not an upgrade.
Two Service Levels to Match Your Needs
If your primary concern is reliable IT operations with strong foundational security, Managed Service Core is often the best place to start. If you handle sensitive data, face regulatory pressure, or want a more comprehensive security posture, Managed Service Advanced adds the additional monitoring, controls, and identity protections many organizations now require. Not sure where you fit? We’ll meet you where you are today, review your environment and risks, and recommend a path that fits your budget and risk tolerance.
IT & Support Services
Every managed IT engagement with STACK includes a comprehensive set of IT and support services designed to keep your environment stable, your team productive, and your business protected. From unlimited hands-on support to fully managed backup and recovery, these are the operational foundations your organization depends on every day.
Unlimited Remote & Onsite IT Support
Your team gets a single, trusted point of contact for every IT need, whether that is a workstation issue that can be resolved remotely in minutes or a hardware problem that requires a technician on-site. There are no ticket caps, no per-incident fees, and no friction between your employees and the help they need to stay productive.
Beyond reactive support, our team handles system administration, vendor coordination, and ongoing technology alignment reviews. We manage your environment proactively so fewer issues make it to a support ticket in the first place. Access to a virtual CIO and virtual CISO rounds out the engagement, ensuring your IT decisions are guided by experienced leadership at every level.
24×7 Workstation, Server & Network Monitoring
Our Remote Monitoring and Management (RMM) platform watches your entire environment around the clock, including every workstation, server, and network device under management. When performance degrades, a service fails, or an anomaly surfaces, our team is alerted and responding before most issues ever reach your users.
Coverage spans hardware health, software status, connectivity, and security indicators, giving you a single managed layer of visibility across every layer of your infrastructure. Nothing important goes unnoticed.
Workstation Monitoring
Continuous health and performance monitoring across every managed endpoint. Issues are detected and addressed before your employees notice them.
Server Monitoring
Real-time visibility into server uptime, resource utilization, services, and event logs so critical infrastructure stays stable and responsive.
Network Monitoring
Traffic analysis, device status, and connectivity monitoring across your network infrastructure to catch outages, bottlenecks, and anomalies early.
Patch Management
Unpatched software is one of the most reliable entry points for attackers. Patch management ensures that operating systems, third-party applications, and firmware across your managed environment are updated on a consistent, tested schedule, closing known vulnerabilities before they can be exploited.
Our patch management process is not just automated deployment. Patches are reviewed, tested, and deployed in a controlled manner to avoid disrupting business operations. Critical and security-related updates are prioritized, and patch status is tracked and reported so you always have visibility into where your environment stands.
Business Continuity & Disaster Recovery Planning
When a disruption occurs, the difference between a recoverable incident and a catastrophic one comes down to preparation. Business continuity and disaster recovery planning ensures your organization knows exactly what to do, what systems can be restored, how quickly, and in what order, before you need to find out under pressure.
Our planning process covers recovery time objectives (RTOs), recovery point objectives (RPOs), documented runbooks, and defined communication procedures. We work with your team to map critical systems and dependencies, identify gaps in your current recovery posture, and build a plan that is realistic, tested, and ready to execute.
Risk Assessment
Identify critical systems, dependencies, and single points of failure before a disruption forces the discovery.
Recovery Planning
Define RTOs, RPOs, and recovery sequences so your team knows exactly what to restore and in what order.
Runbook Development
Documented step-by-step procedures for your team to follow during an incident, reducing confusion and decision time under pressure.
Plan Testing
Regular tabletop exercises and recovery tests validate your plan against real-world conditions before a real event demands it.
Comprehensive Backup Solutions
A backup strategy is only as strong as its coverage. Most organizations have gaps they are not aware of: SaaS data that is not retained by the vendor, production systems without a tested restore path, or endpoints protected by policies that are never verified. Our backup solutions address the full scope of your environment, not just the pieces that are easiest to protect.
Coverage spans endpoints, servers, SaaS platforms, and production systems, with backup schedules, retention policies, and restoration testing tailored to each environment. When a restore is needed, whether from accidental deletion, hardware failure, or a ransomware event, we have a verified path to get you back.
Endpoint Backup
Automated backup of managed workstations and laptops, protecting local files and configurations independent of user behavior.
Server Backup
Full and incremental server backups with tested restoration procedures for physical and virtual server environments.
SaaS Backup
Third-party backup for Microsoft 365, Google Workspace, and other SaaS platforms, protecting data that cloud vendors do not retain on your behalf.
Production Systems
Backup coverage for databases, line-of-business applications, and production systems where downtime or data loss has direct operational impact.
Ready to Get Started?
Whether you need a reliable IT partner for the first time or you are looking to replace a provider that has not kept pace with your business, STACK is ready to meet you where you are. We start with a review of your current environment, identify gaps, and recommend a path that fits your budget and your risk tolerance.
Not sure what you need? A Security Risk Assessment gives us both a clear picture of where your environment stands today and what your highest-priority needs actually are.
Add-On Services
Beyond Core and Advanced, STACK offers additional services that can be layered on where appropriate, such as business continuity and disaster recovery, penetration testing, governance and compliance tooling, and enhanced password or multifactor options. These can be scoped based on your environment and requirements.